If you encounter a problem with your Sophos product, or if it does not function as described in the documentation, contact Technical Support: http://www.sophos.com/support/
Some Sophos products ship with, or provide connections to, certain third-party software. Sophos Technical Support will respond to and work to resolve customer submitted issues that relate to the third-party applications: Sendmail, Postfix, Sun JSMS and PostgreSQL in the manner described below.
Sendmail and Postfix Support
Sophos Technical Support will support only the Sophos-certified versions of sendmail or Postfix that are shipped with PureMessage. This support is limited to:
External/third party versions of Postfix are not quality-assured for integration with PureMessage, Sophos reserves the right not to provide support for an issue that appears to be related to any such custom configuration, and may recommend that you install the version of Postfix that is bundled with PureMessage to further a resolution.
Sun JSMS Support
Sophos Technical Support will provide help and guidance with only the Sun JSMS connector application that is shipped with PureMessage; no third-party alternatives are supported.
PostgreSQL support
Sophos Technical Support will support only the Sophos-certified version of PostgreSQL that is shipped with PureMessage. Such support is limited to:
Other versions of PostgreSQL are not supported by Sophos Technical Support.
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To contact your local Sophos office, see: http://sophos.com/companyinfo/contacting/